Canadian Mental Health Association - Middlesex

Friendly Callers - Senior Support Program

Application Deadline

August 14, 2020

Last updated on this site:

May 29, 2020


mental health, phone support, seniors

Volunteer Description

Friendly Callers – Senior Support Program volunteers provide supportive listening and links to local resources for older adults across London, Middlesex and Elgin that are at risk of loneliness and/or isolation. Services provided during the calls include supportive listening, advocacy, safety-check-in, and connection to additional resources as needed. The line is intended to provide safety, connect and/or social phone calls to older adults that meet the program criteria.

We are looking for individuals who are able to commit to volunteering for a minimum of one, 2-4 hour, weekly shift. The individual will be working remotely. You must have access to a reliable internet connection, and cell phone or landline.

All volunteers will attend a training program that will consist of core information about mental health and addictions. Volunteers will also be trained on specific policies and procedures that are relevant to this position. The required training will be completed prior to beginning.

Contact Organization

Application Method

Complete volunteer application form at

Key Position Responsibilities

Provide confidential supportive listening and information as necessary to older adults who have been referred or have self-referred to the program with the intention of meeting the following outcomes:
→ Social contact with other people- increase connection
→ Increase in feelings of value
→ Increase in self-worth
→ Establishment of meaningful connection
→ Improvement in physical and emotional health
→ General well-being and improvement of quality of life
→ Prevention as safety concerns are identified early allowing for early intervention
Assess and triage crisis calls when needed and link callers to Reach Out and the Crisis Response Line when necessary.
Utilize a database and other resources to provide community referral information to participants.
Maintain accurate data collection and enter relevant information into the database.

Qualifications and Requirements

Role Specifications and Required Qualifications:

Current Vulnerable Person’s Sector Check.
Sensitivity to the variety of issues that callers will be presenting with, including mental health and/or addictions.
Some knowledge of mental health and/or addictions, CMHA Middlesex Programs & Services and community resources.
Experience working with individuals from diverse backgrounds.
Fluency in French, or another second language, would be an asset to this position.
Physical and Mental Requirements:

Must be able to sit for a few hours at a time.
Must be able to maintain a calm demeanor and stay focused in a changing environment;
Must be able to steer conversations to remain appropriate, welcoming, safe, and non-judgmental.